Privacy Policy

When you use iSellova, we collect: • Account information: name, email address, and password when you sign up via the mobile app. • Store information: your business name, logo, location, product listings, and pricing you provide. • Transaction data: orders, payment amounts, customer details, and delivery information processed through your store. • Device information: app version, device type, operating system, and usage data to improve the app. • Location data (optional): GPS coordinates you provide when setting up your store location.

We use your information to: • Provide and improve the iSellova platform and services. • Process payments and facilitate transactions between you and your customers. • Send you important updates about your account, orders, and the platform. • Provide customer support and respond to your inquiries. • Detect and prevent fraud, abuse, and security incidents. • Comply with legal obligations. We do not sell your personal data to third parties.

We share your information only in these circumstances: • With your customers: your store name, contact details, and product information are visible on your public storefront. • With payment providers: Snippe Financial Services processes payments and receives transaction data as required. • With service providers: trusted partners who help us run the platform (cloud hosting, analytics) under strict data agreements. • For legal compliance: when required by law, court order, or to protect the rights and safety of users. Your data is never sold to advertisers or data brokers.

iSellova stores your data on secure cloud servers. We use industry-standard encryption (TLS) for data in transit and encryption at rest for sensitive information. We retain your data for as long as your account is active. If you delete your account, your data is deleted within 30 days, except where retention is required by law. No system is 100% secure. We encourage you to use a strong, unique password and keep your login credentials confidential.

You have the following rights regarding your data: • Access: request a copy of the personal data we hold about you. • Correction: update or correct your information via the app's account settings. • Deletion: request that we delete your account and personal data. • Portability: request your data in a machine-readable format. • Opt-out: unsubscribe from marketing emails at any time. To exercise any of these rights, contact us at support@isellova.com.

The iSellova website uses minimal cookies required for the site to function. We do not use third-party advertising cookies. The mobile app may collect anonymized usage analytics to help us understand how sellers use the app and improve the experience. This data is not linked to your identity.

iSellova is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we'll notify you via the app and update the "Last updated" date at the top of this page. Continued use of iSellova after changes constitutes acceptance of the updated policy.

For privacy questions or to exercise your rights, contact us at: Email: support@isellova.com Address: Dar es Salaam, Tanzania We aim to respond to all privacy requests within 5 business days.